At LedgerBridge Global, we understand that data security and privacy are the foundation of our business. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website (ledgerbridgeglobal.com) or use our accounting back-office services.
1. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, and company details when you fill out contact forms or book a discovery call.
- Operational Financial Data: Only what is strictly necessary to perform our contracted bookkeeping and accounting services (accessed via secure, third-party cloud platforms such as Xero, QuickBooks, etc.).
- Usage Data: Standard website analytics (like IP addresses, browser types, and usage patterns) to improve our site's user experience.
2. How We Use Your Information
We use your information exclusively for the following purposes:
- To provide, operate, and maintain our accounting back-office services.
- To communicate with you, supply support, and send relevant service updates.
- To respond to your inquiries or consultation requests.
- To comply with legal obligations and protect our lawful interests.
We will never sell, rent, or unauthorizedly share your personal or financial data with third-party marketers.
3. Secure Data Handling Policy
As part of our commitment to institutional-grade security, we follow strict Secure Data Handling protocols:
- Client data accessed or downloaded for processing is stored only on encrypted, password-protected devices.
- All locally held client data is permanently deleted upon completion of the relevant task or termination of the engagement.
- All staff operate via encrypted connections and have signed comprehensive institutional Non-Disclosure Agreements (NDAs).
- Access to client platforms and data is role-based and revoked immediately upon staff offboarding.
- No client data is shared with unauthorized third parties under any circumstances.
4. Data Retention
We retain different categories of data for different periods:
- Contact form submissions: Retained for up to 24 months after your last interaction with us, unless you request earlier deletion.
- Operational financial data: We do not store your financial data locally. Access is revoked upon termination of the engagement.
- Engagement records (invoices, contracts, communication logs): Retained for a minimum of 7 years in compliance with applicable tax and commercial regulations.
5. International Data Transfers
LedgerBridge Global is based in India and provides services to clients in the United States, United Kingdom, and other jurisdictions. Your personal and operational data may therefore be processed in India.
We ensure that all cross-border data transfers are safeguarded through:
- Strict NDAs with all team members.
- Encrypted, role-based access to client platforms with data stored only on password-protected devices.
- Compliance with applicable data protection requirements, including the principles of the UK GDPR and the EU GDPR where relevant.
6. Your Rights (GDPR / UK GDPR)
If you are located in the United Kingdom or the European Economic Area, you have the following rights under applicable data protection law:
- Right of Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You may request that we correct any inaccurate or incomplete personal data.
- Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data, subject to our legal retention obligations.
- Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances.
- Right to Data Portability: You may request a copy of your data in a structured, commonly used, machine-readable format.
- Right to Object: You may object to the processing of your personal data for direct marketing or other purposes.
To exercise any of these rights, please contact us at contact@ledgerbridgeglobal.com. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics.
- Essential Cookies: Required for the website to function properly (e.g., session management).
- Analytics Cookies: Used to understand how visitors interact with our website (e.g., Google Analytics). These collect anonymized data such as pages visited, time on site, and referral sources.
You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.
8. Third-Party Service Providers
We may employ third parties to facilitate our services (e.g., website hosting, analytics, CRM, payment processing). These third parties have access to your personal information only to perform specific tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in legal requirements or business operational practices. Material changes will be communicated via email to active clients or posted prominently on this page. The "Effective Date" at the top of this page will be updated accordingly.
11. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a data protection concern, please contact us at:
LedgerBridge Global
Email: contact@ledgerbridgeglobal.com